WELCOME TO ALTECH COMPUTERS (HONG KONG) LTD. (herein known as Altech Computers) DEALERSHIP!

FOR YOUR INFORMATION:

HELP US TO HELP YOU OUR VALUED CUSTOMER:

• Altech Computers price list is on the web http://www.altech.com.hk. Price list is updated daily.
• Please ask your sales person for a User name and Password to access the dealer section.
• Place your order on-line where possible or fax it.
• Put Purchase Order Number on each Purchase Order.
• Please indicate method of delivery – see Freight Charges below.
• Please fax us confirmation of payment if paying by Direct Deposit, TT or Internet Banking.
• Ask Bank to add short message/comment (ex.: your company name and order number) to DD where possible.

PAYMENT

• Cash must be paid for the first 5 purchases.  
• Orders paid by company cheque will be dispatched after cheque clearance unless agreed otherwise.
• Company cheques of more than HDK$40,000.00 have to be cleared before the dispatch of the order.

PRODUCT RETURNS

• Altech Computers provides a 12 month Return To Base (RTB) warranty on all products unless stated otherwise.
• Goods returned under warranty will be repaired or replaced at Altech Computers’ discretion. Warranty is not transferable.

• An RA# (return authorisation number) must be obtained from our Service Department before any goods are returned. This RA# must be clearly written on the shipping label, NOT ON THE PRODUCT PACKAGING, and a copy of original invoice must be supplied. If an RA# can’t be identified Altech Computers will be unable to accept delivery.
• Any omissions or incomplete information on RA application form may result in delays.
• Goods for repair must be returned within 5 (five) working days from receipt of a RA number.
• Goods for credit must be returned within 5 (five) working days from the original invoice date and must be in ‘re-saleable’ condition and have all accessories they were sold with.
• Goods should be properly packaged for return, as goods damaged in transit will not be accepted. Only the item in question needs to be returned for service (repair or replacement), and no responsibility will be taken for items such as cables, manuals, CDs or original box.
• Altech Computers is unable to accept any goods returned for credit that are not in their unmarked original packaging and in complete "as new" condition.
• An RA# does not guarantee either credit or replacement. It is simply an authorisation to return goods to Altech Computers.

• Altech Computers will void warranty of any product that has been mishandled, modified or interfered by unauthorised personnel. The removal of any factory seals, serial numbers or warranty stickers will also void the warranty. Warranty is void on physically damaged items.
• Warranty does not cover damage to other equipment used in conjunction with these goods.
• Altech Computers always takes diligent care in servicing all goods, however Altech has no liability whatsoever for any form of damage or loss of the aforementioned goods. Altech will not be responsible for any loss of data. It is the responsibility of the customer to backup data which he/she believes to be important, valuable, or irreplaceable before bringing in any goods for servicing.
• Products returned for credit may incur 15% restocking fee at the discretion of Altech Computers.
• Any goods returned for repair found not faulty, goods with physical damage or damage caused by improper use will not be covered by warranty and the customer will be liable for a handling and service fee.
• All relevant paperwork will need to be shown when collecting goods.
• Three (3) months warranty applies on all goods purchased as ex-demo unless otherwise specified.

TITLE:

• The goods are to remain in title and property of Altech Computers until fully paid and cheques are cleared. Ownership of products will only be transferred to the customer when all monies owed to Altech Computers have been paid in full.

EMAIL:

• Altech Computers sends exclusive weekly specials and/or newsletters to our customers. If you do not wish to receive these e-mails, please contact your Account Manager.

WEB SITE:

• The Altech Computers Website contains information on goods and services that customers may purchase including product descriptions and specifications. With the exception of information relating to Altech Computers pricing and stock availability, all product information has been provided by the relevant original equipment manufacturer (OEM) or vendor not Altech Computers. Altech Computers has included it on this Website as a convenience only. The Customer should confirm all product descriptions and specifications with the relevant original equipment manufacturer or vendor before purchase.
• The Altech Computers Website contains hyperlinks and pointers to other websites operated by third parties. Linked websites are not controlled by Altech Computers. Altech Computers is not responsible for the contents of any linked website or any hyperlink contained in a linked website. The hyperlinks are provided as a convenience only, and the inclusion of any hyperlink on this Website does not imply any endorsement of the linked website by Altech Computers, its affiliates or their directors or employees. Customer links to any such website entirely at its own risk.
• Your use of the Altech Computers Website is at your risk. Altech Computers makes no warranties or representations as to its accuracy or completeness. Altech Computers specifically disclaims any liability or responsibility for any errors or omissions in the content on the Altech Computers Website whether Altech Computers is aware of such errors or omissions or not. To the fullest extent permitted by law, neither Altech Computers nor any other party involved in creating, producing, or delivering the Altech Computers Website is liable for any direct, incidental, consequential, indirect, special, punitive or exemplary damages or any loss of business, interest, goodwill, revenue or profit, or loss or corruption of data, arising out of your access to, or use of, or inability to use or access, the Altech Computers Website. Without limiting the foregoing, and to the fullest extent permitted by law, everything on the Altech Computers Website is provided to you "as is" without warranty of any kind, either expressed or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Please note that the Trade Practices Act 1974 and similar State and Territory legislation in Australia may confer rights and remedies on you in relation to the provision by Altech Computers of goods or services on the Altech Computers Website which cannot be excluded, restricted or modified ("Non-excludable Rights"). Notwithstanding the foregoing paragraph, Altech Computers does not exclude any Non-excludable Rights but does exclude all other conditions and warranties, whether implied by custom, law or statute. To the fullest extent permitted by law, Altech Computers's liability for breach of any implied warranty, condition or undertaking which cannot be excluded is limited, at the option of Altech Computers, to: (a) in the case of services, the supply of the services again or the payment of the cost of having services supplied again; and (b) in the case of goods, the replacement of the goods or the supply of equivalent goods, the repair of such goods, the payment of the cost of replacing the goods or acquiring equivalent goods, or the payment of the cost of having the goods repaired.

SECURITY POLICY

PRIVICY POLICY

PRICE

• All prices quoted in our price list are Cash prices
• All prices quoted in our price list are HKD